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Webhelp continues to believe in El Salvador

BPO’s world-leading multinational company focused on providing customer service experience opened its new headquarters in Santa Elena, Antiguo Cuscatlan with the purpose of expanding its operations in Latin America. The investment of the new facilities amounts to 10 million and will generate more than 1.400 new bilingual jobs in the country.

During the inauguration of the new facilities, the global WebHelp team was present, among them: Eduardo Salazar, CEO of America, Manuel Aparicio, CEO LATAM, Santiago Rossi, CEO of the Americas, and the CEO of the company. Vice President of Operations North America, Vincent Bernard, COO, Olivier Duha, CEO and Co-Founder of the company.

The event was also attended by the Minister of Economy, Maria Luisa Hayem, who stressed that El Salvador is currently an attractive country for investments and relocation, thanks to its strategic location in the heart of Central America, its terrestrial connectivity and its human talent.

“From the Government of President Nayib Bukele we continue working so that companies have the best conditions to operate and grow in our country,” Hayem said.

Since 2021, WebHelp has doubled its presence in El Salvador with the addition of 4.500 jobs, of which more than 50% are bilingual. The country was chosen by the company to establish operations for its stable economy, strategic location and recruitment group with digital knowledge.

The office features ergonomic stations, high-speed Internet connectivity and state-of-the-art video conferencing capabilities, enabling teams to seamlessly collaborate with colleagues and customers around the world.

“The new office represents WebHelp’s commitment to providing its employees with the best possible working conditions and will undoubtedly help attract more talent to the organization. The investment in the Santa Elena headquarters is fully aligned with WebHelp’s environmental, social and governance strategy, as it is equipped with more than 1.000 solar panels. We are proud that this investment meets approximately 45% of the building’s energy requirements, saving more than 40.000 tons of CO2 each year, which is equivalent to 240.000 trees,” said Santiago Rossi, Vice President of Operations at WebHelp.

WebHelp seeks to become a leading employer in El Salvador and be recognized as a global innovator that helps clients combine human talent and technology to deliver game-changing customer experiences.

Today, Webhelp supports business, digital, and sectors such as travel, telecommunications, retail, and technology in El Salvador.

Earlier this year, WebHelp was recognized as the “Best Place to Work” globally, highlighting its unique employee expertise, inclusive culture and sustainable business practices as remarkable achievements. The opening of the new headquarters in El Salvador is a great opportunity to place the country firmly on the CX map and for people as an award-winning employer.

WebHelp designs, delivers and optimizes unforgettable human experiences for today’s digital world. From sales to service, content moderation to credit management, WebHelp is an all-in-one partner on all B2C and B2B customer journeys.

Its more than 120.000 passionate employees in more than 60 countries thrive by making a difference for the world’s most exciting brands. WebHelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.